Rendezvous Studio Hotel
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Hotels thrive on repeat clientele and their referrals. Alternatively, negative reviews can quickly impact profitability. When the Rendezvous Hotel recognised a number of noise complaints in online forums they were quick to take action. By soundproofing the guest rooms, they have been able to protect their income and gain market share.
Situated in the heart of Sydney, the Rendezvous Studio Hotel is perfect for travellers wanting easy access to transport and some of the city's biggest attractions. It is located at a busy intersection on Sydney's George St, just opposite Central Train Station.
While it's convenient, the hotel received numerous noise complaints due to the high amount of traffic and pedestrian noise from the busy street. This inevitable downside led to poor online reviews and customer satisfaction which in turn scared off potential customers. Despite having old secondary glazing in some rooms, the performance was not satisfactory and this left management in a quandary, until Magnetite was considered.
Magnetite's 10mm acoustic system was the only window slim enough to work in the bedrooms. With the existing secondary glazing, we were able to improve the seals, move the panels slightly forward and install our retrofit system to provide a triple glazed solution. Now with a combined air cavity greater than 100mm, we maximised the available air gap for a world class result.
The hotel suites with sliding balcony doors were treated with our 10.38mm Soundtite system. We moved the built-in pelmets moved forward, maximising the air gap and retaining the existing curtains and aesthetics of the room.
Dollars & Sense
The feedback from staff and management was that there was a huge, immediate impact on noise complaints, so much so that they are virtually eliminated. Hotel staff complimented our team on our efficient installation which minimised disruptions so they could return rooms to full service as soon as possible.
A quick look at recent reviews on Trip Advisor speaks for the success of the project:
"our room this time was at the side of the building and with triple glazing at the windows very little road noise was noticeableâ¦.good to know you could relax with a bit of peace & quiet while the rest of Sydney went about its business outside."
"Given this central location you might expect a lot of noise from the street, but I've never found that to be the case, even on a festive night such as this one was (Sydney Vivid) where on the sixth floor and facing George Street I still had a wonderful 10 hr sleep"