We aim to exceed our customer’s expectation of comfortAt Magnetite, we strive to deliver customer service excellence. This takes the focus off of the product and back to the customers’ problem and solution. While you need a product to solve your acoustic or thermal concerns, it is the delivery of the correct products that ultimately provide the solution and desired expectation.
Our aim is to exceed our customer’s expectation of comfort. Comfort in service, comfort in value, and comfort in performance. We assess your windows and doors, design the best retrofit double glazing solution and deliver the result through a customised installation.
Magnetite Service and Value = Cost effective Double GlazingWe understand it is important for you to receive reliable, timely and efficient service. Delivering service excellence is built into our processes and it starts with your first contact. We are committed to respond to enquiries within one business day, to help answer your query and book a free, no obligation window assessment. No need to wait all day for a trade. A free in-home assessment is booked with exact times of appointments, so you can plan your day. Our knowledgeable and experienced consultants will arrive within 15 minutes of the time or call to update you on any delays.
Where possible a quote is delivered on the spot or, for more difficult jobs, within a day of the assessment. All quotes are fixed price so you know the final price to expect.
When you decide to go ahead we book in a date for the installation well in advance so you can plan your schedule. All customers are asked for their feedback at the end of the job to help us continue to deliver the best service, which you deserve.
Our commitment to service, combined with our products high performance, ensures we deliver the highest value which means you get a cost-effective double glazing solutions. Improving your existing glazing as opposed to removing existing windows, allows us to offer cost-effective double glazing results without the expense of comparable replacement double glazing windows. Magnetite's double glazing systems are independently tested and proven to deliver the best result for soundproofing and thermal insulation. With over 25 years’ experience in the window industry, you can take comfort that we stand behind our product and support you long after the installation. We commit to this by offering a 7- year warranty on all installations.
We are proud of our success and you can take comfort knowing our recognition and achievements
- Service Excellence, Australia Business Awards 2019
- Best Use of Windows and Doors in a Commercial Renovation, Australian Window Association Design Awards 2015
- Product Excellence, Australian Business Awards 2011
- Best Value Product, Australian Business Awards 2009